Payments & Refunds

Payment Methods

Auto Royal Super Egypt offers secure and convenient payment options to provide a smooth and reliable shopping experience across our Website.

Available payment methods may vary depending on your order, location, and the payment services currently available on our Website.

• Major debit and credit cards, including Visa and Mastercard.
• Digital wallet payment methods where available.
• Cash on Delivery (where available).
• Installment and financing services through approved providers where available.

All electronic transactions are processed through secure payment gateways operated by authorized payment service providers. By placing an order, you confirm that you are authorized to use the selected payment method.

Payment Confirmation

Orders paid electronically are subject to successful payment authorization and verification.

• Your order may not be processed until payment authorization has been successfully completed.
• Additional verification may be requested for certain transactions for security and fraud-prevention purposes.
• If payment authorization fails, your order may be placed on hold or cancelled.
• Auto Royal Super Egypt is not responsible for payment authorization delays caused by banks, card issuers, payment gateways, or other third-party payment providers.

Installment Payments

Where installment or financing payment options are available, approval, eligibility, installment periods, fees, payment schedules, and financing terms are determined by the applicable financing provider.

Auto Royal Super Egypt does not control financing approvals or eligibility decisions made by third-party installment providers.

Refunds for purchases made through installment providers may require additional processing time and will be handled according to the applicable provider's procedures and terms.

Returns & Refunds

Returns, exchanges, and refunds are handled in accordance with our applicable Return & Exchange Policy and Egyptian consumer protection requirements.

If your return or cancellation request is approved, the applicable refund will normally be issued through the original payment method whenever possible.

• Electronic payment refunds may require additional processing time after approval, depending on your bank, card issuer, or payment provider.
• Installment purchases are subject to the refund procedures and processing timelines of the applicable financing provider.
• Cash on Delivery orders may be refunded through an available and approved refund method.
• Shipping, delivery, or service charges may be non-refundable where permitted by applicable law, except where the return results from an incorrect, damaged, or defective product or where otherwise required by law.
• The time required for a refund to appear in your account may vary depending on your bank or payment provider.

Return & Refund Conditions

Products returned to Auto Royal Super Egypt should remain in their original condition and packaging, subject to applicable consumer protection rights.

• The product should be unused, unopened, and in its original condition and packaging where applicable.
• Original seals, safety seals, labels, serial numbers, batch information, and packaging should remain intact where applicable.
• Products should not show signs of use, installation, contamination, alteration, leakage caused after delivery, or customer damage.
• All accessories, promotional items, documentation, and components supplied with the product should be returned where applicable.
• Proof of purchase or order information may be required to process a return or refund.
• Returns and refunds remain subject to applicable Egyptian consumer protection laws and any mandatory consumer rights.

Automotive Oils & Fluids

Due to the nature of automotive oils, lubricants, fluids, additives, and similar products, additional return conditions may apply once the product packaging or safety seal has been opened or broken.

• Please verify the viscosity grade, specification, approval, quantity, and intended application before opening or using the product.
• Opened or partially used oils, lubricants, fluids, additives, and similar consumable automotive products may not be eligible for return or exchange unless the product is defective, incorrect, or otherwise eligible under applicable law.
• Products that have been mixed with another substance, transferred to another container, contaminated, or used in a vehicle or equipment may not be eligible for return except where required by applicable law.
• Customers should refer to their vehicle manufacturer's specifications or owner's manual before selecting or using automotive oils and fluids.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged, leaking, or defective product, please contact Auto Royal Super Egypt as soon as possible after receiving your order.

To help us review your request, we may ask you to provide:

• Your order number or proof of purchase.
• Photographs or videos showing the product and its packaging.
• Photographs of any visible damage, leakage, defect, or incorrect item.
• The product batch number, barcode, serial number, or other identifying information where applicable.

Once the issue has been verified, we will provide the appropriate solution in accordance with applicable law and our return procedures.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

• Orders may generally be cancelled before they have been processed or dispatched.
• Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
• If a prepaid order is successfully cancelled, the applicable refund will be processed through the appropriate payment method.
• Refund processing times may vary depending on the payment provider or financial institution.

Promotional Orders

Products purchased as part of a promotion, bundle, discount, or special offer may be subject to additional return and refund conditions.

• If a promotional discount depends on purchasing multiple products together, returning part of the order may affect the original discount or refund calculation.
• Free promotional products may need to be returned if the qualifying product is returned.
• Any applicable promotional return conditions will be communicated as part of the relevant offer where necessary.
• Nothing in promotional conditions limits mandatory consumer rights available under applicable law.

Non-Returnable Products

Certain products may not be eligible for return or exchange after opening, use, installation, contamination, or alteration, except where the product is defective or where return is otherwise required under applicable law.

These may include:

• Opened or partially used engine oils and lubricants.
• Opened automotive fluids and additives.
• Products with broken or removed safety seals where the condition of the product can no longer be verified.
• Products that have been installed, applied, mixed, or used.
• Products damaged due to improper storage, handling, installation, or use after delivery.
• Products that have been altered, contaminated, or transferred from their original packaging.
• Products specifically identified as non-returnable where permitted by applicable law.

Refund Processing

Once a return has been received and inspected, we will review the product and notify you regarding the status of the refund where applicable.

• Approved refunds will be initiated using the applicable refund method.
• Electronic refunds may take additional business days to appear depending on your bank, card issuer, or payment provider.
• Installment refunds may be subject to additional procedures established by the financing provider.
• Auto Royal Super Egypt cannot control processing times imposed by banks, card issuers, financing companies, or payment service providers after a refund has been initiated.

Payment Security

We use secure payment technologies and work with authorized payment service providers to help protect customer transactions and payment information.

Security measures may include encrypted connections, payment authentication, transaction monitoring, and fraud-prevention technologies.

Additional identity or payment verification may be requested for certain transactions where necessary to protect customers and prevent unauthorized activity.

Need Help?

For questions regarding payments, order cancellations, returns, exchanges, or refunds, please visit our FAQ page or Contact Us.