Terms & Conditions

Agreement to Terms

These Terms & Conditions constitute a legally binding agreement between you and Auto Royal Super Egypt regarding your access to and use of our Website, products, and services.

By accessing or using the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue use of the Website.

• We reserve the right to update or modify these Terms & Conditions when necessary.
• Your continued use of the Website following any changes constitutes acceptance of the updated Terms.
• Users under the age of 18 should use the Website under the supervision of a parent or legal guardian where required by applicable law.
• These Terms and all transactions conducted through the Website shall be governed by the applicable laws of the Arab Republic of Egypt.
• Payments are securely processed through approved third-party payment providers.
• You agree that all information provided by you is accurate, complete, and up to date.
• You may not use the Website for any unlawful, fraudulent, abusive, or unauthorized purpose.
• We reserve the right to restrict, suspend, or terminate access where fraudulent, misleading, or unlawful activity is reasonably suspected.

User Registration

You may be able to create an account on the Website to access certain features and manage your orders.

• You are responsible for maintaining the confidentiality of your account credentials and password.
• You are responsible for activities conducted through your account.
• You must notify us promptly if you become aware of unauthorized access to or use of your account.
• You are responsible for ensuring that your contact, billing, and delivery information remains accurate and up to date.

Products

Auto Royal Super Egypt makes reasonable efforts to provide accurate and up-to-date information regarding the automotive oils, lubricants, fluids, and other products displayed on the Website.

However, product descriptions, images, packaging, specifications, viscosity grades, approvals, dimensions, colors, prices, and other information may occasionally contain errors or may be changed by manufacturers without prior notice.

• Product images are provided for illustration purposes and actual packaging may vary depending on the manufacturer, production batch, or product update.
• Customers are responsible for reviewing product specifications before completing a purchase.
• All products are subject to availability.
• We reserve the right to modify, discontinue, limit, or remove products from the Website where appropriate.
• Product prices and promotional offers may change from time to time.

Product Authenticity

Auto Royal Super Egypt is committed to supplying genuine automotive products sourced through authorized, approved, or trusted distribution channels.

• Product packaging, labels, batch numbers, bottle designs, or branding may vary depending on the manufacturer, country of origin, or production batch.
• Packaging updates or design variations do not necessarily indicate a difference in product quality or authenticity.
• Customers should contact us before using a product if they have any concerns regarding its condition, packaging, or authenticity.

Automotive Product Use

Automotive oils, lubricants, fluids, additives, and related products must be selected and used according to the specifications and recommendations of the relevant vehicle, engine, or equipment manufacturer.

• Customers are responsible for ensuring that the selected product, viscosity grade, specification, approval, and application are suitable for their vehicle or equipment.
• Always refer to your vehicle owner's manual or manufacturer specifications before purchasing or using automotive fluids or lubricants.
• Any product recommendations, compatibility information, or guidance provided on the Website are intended as general information unless expressly stated otherwise.
• Auto Royal Super Egypt shall not be responsible for damage resulting from improper product selection, misuse, incorrect installation or application, or failure to follow manufacturer recommendations, to the extent permitted by applicable law.

Pricing & Availability

We make reasonable efforts to ensure that product prices and availability displayed on the Website are accurate.

• All prices displayed on the Website are subject to change without prior notice.
• Promotional prices and discounts may be available for limited periods and subject to specific conditions.
• Product availability is not guaranteed until your order has been successfully confirmed.
• In the event of an obvious pricing, product information, or technical error, we reserve the right to cancel the affected order and refund any amount already paid, subject to applicable law.

Purchases & Payment

By placing an order through the Website, you agree to provide current, complete, and accurate billing, payment, contact, and delivery information.

• You are responsible for maintaining accurate payment and contact details.
• Applicable taxes, shipping charges, and other service charges will be displayed where applicable.
• All payments will be processed using the payment method selected during checkout.
• Payment processing may be performed by third-party payment service providers.
• Orders may be cancelled or placed on hold if payment authorization fails or if fraud prevention systems identify suspicious activity.
• We do not guarantee acceptance of an order solely because payment information has been submitted.

Order Acceptance & Cancellation

Submission of an order through the Website does not automatically constitute final acceptance of that order. Orders are subject to availability, payment confirmation, order verification, and other applicable operational checks.

• We reserve the right to refuse or cancel an order in cases of product unavailability, payment failure, incorrect product or pricing information, suspected fraud, or incorrect customer information.
• We may contact you to verify information associated with an order before processing or dispatch.
• If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded through the appropriate payment method.
• Customers wishing to cancel an order should contact us as soon as possible. Cancellation may no longer be possible once the order has been processed or dispatched.

Shipping & Delivery

We aim to process and deliver orders within the estimated delivery period displayed on the Website or communicated during the order process.

• Delivery times are estimates and may vary depending on the delivery location, product availability, courier operations, public holidays, weather conditions, or circumstances beyond our reasonable control.
• Customers are responsible for providing complete and accurate delivery information.
• Additional delivery charges may apply depending on the delivery destination, order size, weight, or applicable shipping service.
• We are not responsible for delays resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.
• Customers should inspect the condition of their order upon delivery and notify us promptly if there is visible damage, leakage, missing products, or an incorrect item.

Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy and applicable Egyptian consumer protection laws.

Please review our Return & Refund Policy before placing an order. By completing a purchase, you acknowledge the applicable return, exchange, and refund conditions.

• Products should be returned in their original condition and packaging where applicable.
• Opened, used, damaged, installed, contaminated, or tampered-with products may not be eligible for return or exchange except where required by applicable law or where the product is defective.
• If you receive an incorrect, damaged, leaking, or defective product, please contact us as soon as possible and provide the relevant order information and supporting photographs where appropriate.
• Approved refunds will be processed using the appropriate payment method and may require processing time depending on the payment provider or financial institution.

Customer Reviews

The Website may allow customers to submit reviews, ratings, comments, or other feedback regarding our products and services.

• Reviews should reflect genuine first-hand experience with the relevant product or service.
• Reviews must not contain offensive, abusive, defamatory, discriminatory, misleading, fraudulent, or unlawful content.
• Manipulating ratings or submitting misleading or fraudulent reviews is prohibited.
• We reserve the right to moderate, reject, or remove reviews that violate these Terms or applicable law.

Intellectual Property

Unless otherwise stated, the content available on the Website, including text, graphics, logos, icons, images, product descriptions, website design, and other materials, is owned by or licensed to Auto Royal Super Egypt or the respective intellectual property owners.

• You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without prior authorization from the relevant rights holder.
• Third-party trademarks, product names, logos, and brand names displayed on the Website remain the property of their respective owners.

Prohibited Uses

You agree not to misuse the Website or use it in any manner that may damage, disable, interfere with, or compromise the Website, our systems, our customers, or third parties.

• You may not use the Website for fraudulent, illegal, misleading, or unauthorized activities.
• You may not attempt to gain unauthorized access to the Website, customer accounts, servers, databases, or other systems.
• You may not introduce viruses, malicious code, automated attacks, or other harmful technologies.
• You may not collect or misuse information relating to other Website users.

Site Management

We reserve the right to manage and protect the Website in order to maintain its security, integrity, availability, and proper operation.

• We may monitor compliance with these Terms & Conditions.
• We may investigate suspected unlawful, fraudulent, abusive, or unauthorized activity.
• We may take appropriate action to protect our customers, systems, products, and business operations.
• We may restrict, suspend, or terminate access where reasonably necessary.

Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection requirements.

Please review our Privacy Policy for information regarding how personal data is collected, used, processed, stored, shared, and protected.

Modifications & Interruptions

We may modify, maintain, suspend, discontinue, or restrict access to certain parts of the Website where reasonably necessary for operational, security, maintenance, technical, or business purposes.

• We do not guarantee that the Website will always be available without interruption.
• Temporary downtime may occur due to maintenance, updates, technical problems, third-party services, or circumstances beyond our reasonable control.
• We will make reasonable efforts to maintain the availability and proper operation of the Website.

Corrections

The Website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to product descriptions, pricing, availability, specifications, promotions, or other information.

We reserve the right to correct errors and update Website information where necessary, subject to applicable consumer protection requirements.

Limitation of Liability

To the extent permitted by applicable law, Auto Royal Super Egypt shall not be liable for indirect, incidental, or consequential losses arising from misuse of the Website or improper use, selection, installation, or application of products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liabilities that cannot legally be excluded or limited under applicable Egyptian law.

Electronic Communications

By visiting the Website, creating an account, placing an order, subscribing to communications, or contacting us electronically, you agree that we may communicate with you electronically where permitted by applicable law.

Electronic communications may include order confirmations, payment notifications, delivery updates, customer service messages, account notifications, and other communications relating to your transactions with Auto Royal Super Egypt.

Governing Law

These Terms & Conditions and your use of the Website shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt.

Nothing in these Terms limits any mandatory rights available to consumers under applicable Egyptian consumer protection legislation.

Changes to These Terms

We may revise these Terms & Conditions periodically to reflect changes to our services, business practices, Website functionality, or applicable legal requirements.

Updated Terms & Conditions will be published on this page. Where appropriate or legally required, additional notice may be provided.

Need Help?

If you have any questions regarding these Terms & Conditions, your order, or our products, please visit our FAQ page or Contact Us.