Privacy Policy

Auto Royal Super Egypt respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you visit our Website, create an account, place an order, contact us, or use our services.

We process personal information in accordance with applicable laws and regulations in the Arab Republic of Egypt.

Information We Collect

Depending on how you interact with our Website and services, we may collect the following types of information:

• Name, email address, phone number, and other contact information.
• Billing address, delivery address, and delivery instructions.
• Order history, purchase information, returns, refunds, and customer preferences.
• Account information, where you choose to create an account.
• Communications and inquiries submitted through our Website, email, telephone, or customer service channels.
• Website usage information including IP address, browser type, operating system, device information, pages visited, referral source, and interaction data.
• Approximate or precise location information where permitted and when required for services such as Store Locator or location-based functionality.
• Marketing preferences and information relating to your interaction with our promotional communications.

How We Collect Your Information

We may collect personal information directly from you when you provide it to us and automatically when you interact with our Website.

• When you create an account or update your profile.
• When you place or manage an order.
• When you subscribe to newsletters or promotional communications.
• When you contact our customer service team.
• When you submit forms, reviews, feedback, or inquiries.
• Through cookies, pixels, analytics technologies, and similar tools used on our Website.
• Through authorized service providers involved in providing our services.

How We Use Your Information

We may use your personal information for legitimate business and operational purposes, including:

• To process, confirm, prepare, and deliver your orders.
• To process payments, refunds, exchanges, and returns.
• To communicate with you regarding orders, deliveries, customer service requests, and account activity.
• To provide customer support and respond to inquiries.
• To create, maintain, and manage customer accounts.
• To personalize and improve your shopping experience.
• To improve our Website, products, services, functionality, and customer experience.
• To analyze Website performance and customer interactions.
• To detect, investigate, and prevent fraud, misuse, unauthorized transactions, and security threats.
• To send marketing or promotional communications where permitted by applicable law and according to your preferences.
• To comply with applicable legal, accounting, regulatory, and tax requirements.
• To establish, exercise, or defend legal rights and claims where necessary.

Legal Basis for Processing

Where required by applicable law, we process personal information based on an appropriate legal basis. Depending on the circumstances, this may include your consent, fulfilling a contract or order with you, complying with legal obligations, or pursuing legitimate business interests where permitted by law.

Where processing is based on your consent, you may withdraw that consent in accordance with applicable law.

Payment Information

Payment transactions are processed through authorized and secure payment service providers. Payment information transmitted during checkout may be encrypted and processed directly by the applicable payment provider.

Auto Royal Super Egypt does not intentionally store complete payment card numbers or sensitive card authentication information where such information is processed directly by our payment service providers.

Cookies & Similar Technologies

Our Website may use cookies, pixels, analytics technologies, and similar tools to operate the Website, improve functionality, understand customer behavior, remember preferences, measure Website performance, and support advertising and marketing activities.

Cookies used on our Website may include:

• Essential and Website Functionality Cookies.
• Analytics and Performance Cookies.
• Preference Cookies.
• Advertising and Marketing Cookies.
• Third-Party Service Provider Cookies.

You may manage or disable certain cookies through your browser settings or available Website cookie controls. Please note that disabling essential cookies may affect the functionality of certain Website features.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information regarding products, promotions, offers, news, and other marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders, payments, deliveries, account, or customer service requests.

Sharing Your Information

We do not sell your personal information. We may share personal information with trusted service providers, suppliers, and business partners where necessary to operate our Website and provide our services.

These parties may include:

• Payment processing providers.
• Shipping, courier, and delivery companies.
• Website hosting and e-commerce platform providers.
• Information technology and security service providers.
• Analytics and Website performance providers.
• Marketing and advertising service providers where permitted.
• Customer service and communication providers.
• Professional advisers such as accountants, auditors, lawyers, or consultants where necessary.
• Government authorities, regulators, courts, or law enforcement agencies where disclosure is required by applicable law.

Service providers receiving personal information are expected to process it only for authorized purposes and in accordance with applicable data protection requirements.

International Data Transfers

Some technology, cloud hosting, payment, analytics, or service providers used by our Website may operate or store information outside Egypt.

Where personal data is transferred internationally, we will take appropriate measures where required to ensure that such transfers are handled in accordance with applicable data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer records, providing services, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Your Privacy Rights

Subject to applicable Egyptian data protection laws and any applicable legal limitations, you may have rights regarding your personal information.

These may include the right to:

• Request information about personal data we hold about you.
• Request access to your personal information.
• Request correction or updating of inaccurate or incomplete personal information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on your consent.
• Object to or request restriction of certain processing activities where applicable.
• Request information regarding how your personal data is processed or shared.

Certain requests may be subject to identity verification and applicable legal, regulatory, contractual, or record-retention requirements.

To submit a privacy-related request, please contact us through our Contact Us page.

Data Security

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These measures may include encryption, authentication controls, restricted access, security monitoring, secure payment technologies, and fraud-prevention systems.

However, no Internet transmission, electronic storage system, or security technology can be guaranteed to be completely secure.

Children's Privacy

Our Website and services are not primarily directed toward children. We do not knowingly seek to collect personal information from children in violation of applicable law.

Where parental or legal guardian consent is required by applicable law, such consent should be obtained before providing personal information through the Website.

Third-Party Services

Our Website may contain links to third-party websites, applications, payment providers, social media platforms, or other external services.

Third-party services operate according to their own privacy policies and terms. Auto Royal Super Egypt is not responsible for the privacy practices, security, or content of third-party platforms that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, Website functionality, business practices, technologies, or applicable legal requirements.

Updated versions of this Privacy Policy will be published on this page. Where required by law, additional notice may be provided regarding material changes.

Need Help?

For questions regarding this Privacy Policy, cookies, your personal information, or your privacy rights, please visit our FAQ page or Contact Us.