Delivery & Returns

At Auto Royal Super Egypt, we aim to provide a reliable and convenient delivery experience while ensuring that your automotive oils, lubricants, fluids, and other products arrive safely and in good condition.

Delivery Methods

Available delivery options may vary depending on your location, order size, product availability, and the delivery services available at the time of purchase.

• Delivery is available to eligible locations within Egypt.
• Available delivery methods and applicable charges will be displayed during checkout where applicable.
• Delivery times may vary depending on your governorate or delivery area.
• During public holidays, promotional campaigns, or periods of high demand, delivery may take longer than usual.
• If your order contains multiple products, they may be delivered in separate parcels where necessary.

Estimated Delivery Time

Orders are typically delivered within 3–5 business days, depending on your location, product availability, and courier operations.

Delivery times are estimates and may be affected by public holidays, weather conditions, high order volumes, courier delays, or circumstances beyond our reasonable control.

Order Processing

Once your order has been successfully placed, it will be reviewed and prepared for dispatch.

• Orders are subject to product availability and successful payment verification where applicable.
• We may contact you to verify your order or delivery information before dispatch.
• Orders placed during weekends, public holidays, or high-demand periods may require additional processing time.
• Once your order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

• Please provide a valid phone number and complete delivery address.
• Please ensure that someone is available to receive the order at the provided delivery address.
• Delivery delays or failed delivery attempts may occur if the address or contact information provided is incorrect or incomplete.
• Additional delivery attempts or address changes may result in additional charges where applicable.

Receiving Your Order

We recommend checking the condition of your parcel and products as soon as possible after delivery.

• Check that the products received match your order.
• Check product packaging for visible damage or leakage.
• Check that product safety seals and closures are intact where applicable.
• Do not use a product if you believe it has been damaged, opened, contaminated, or incorrectly supplied.
• Contact us as soon as possible if you identify an issue with your delivery.

Return Policy

We want you to be satisfied with your purchase from Auto Royal Super Egypt. Returns and exchanges are accepted subject to our applicable return conditions and Egyptian consumer protection requirements.

To help us process your return efficiently, products should remain in their original condition and packaging wherever applicable.

Return Conditions

• Products should be unused, unopened, and in their original condition and packaging where applicable.
• Original seals, safety seals, labels, batch information, and packaging should remain intact.
• Products should not show signs of use, installation, alteration, contamination, or customer-caused damage.
• All accessories, components, promotional items, and documentation supplied with the product should be returned where applicable.
• Proof of purchase or your order number may be required to process a return.
• All returns and exchanges remain subject to applicable Egyptian consumer protection laws and mandatory consumer rights.

Automotive Oils & Fluids

Special return conditions apply to automotive oils, lubricants, fluids, additives, and other consumable automotive products due to their nature and the importance of maintaining product integrity.

• Please verify the viscosity grade, specification, approval, quantity, and intended application before opening the product.
• Opened or partially used oils, lubricants, fluids, and additives may not be eligible for return or exchange unless defective, incorrectly supplied, or otherwise eligible under applicable law.
• Products that have been mixed with other substances, transferred to another container, contaminated, installed, or used may not be eligible for return except where required by applicable law.
• Products with damaged or removed safety seals may not be eligible for return where product integrity can no longer be verified, subject to applicable consumer rights.

Incorrect, Defective or Damaged Products

If you receive an incorrect, damaged, leaking, or defective product, please contact us as soon as possible so that we can review and resolve the issue.

When reporting an issue, please provide where applicable:

• Your order number or proof of purchase.
• Clear photographs or videos showing the product and packaging.
• Clear photographs of any visible damage, leakage, or defect.
• The product batch number, barcode, serial number, or other identifying information where applicable.
• A short description of the issue.

Once the issue has been reviewed and verified, we will provide the appropriate replacement, return, or refund solution in accordance with applicable law and our policies.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the applicable delivery provider.

• We may ask you to confirm your delivery address and contact information.
• We will coordinate with the delivery provider to determine the status of the shipment.
• If an order is confirmed as lost, we will provide an appropriate replacement or refund in accordance with the circumstances and applicable law.

Promotional Orders

Orders purchased as part of a Buy X Get Y offer, bundle, free gift promotion, or other promotional campaign may be subject to additional return conditions.

• If the promotional discount depends on multiple products being purchased together, returning part of the order may affect the original discount or return calculation.
• Any free product or promotional gift associated with a returned qualifying product may also need to be returned.
• Specific promotional return conditions may be displayed as part of the relevant offer.
• Promotional conditions do not limit any mandatory consumer rights provided under applicable law.

Exchanges

Product exchanges are subject to product availability and the applicable return conditions.

• The replacement product must be available at the time the exchange is processed.
• Any price difference may need to be paid or refunded depending on the replacement product.
• Opened or used automotive oils, fluids, lubricants, and additives may not qualify for exchange except where defective, incorrectly supplied, or otherwise required by applicable law.

Refunds

Approved refunds will be processed in accordance with our Payments & Refunds Policy.

Refund processing times and methods may vary depending on the original payment method, bank, card issuer, installment provider, or payment service provider.

Need Help?

For questions regarding delivery, returns, exchanges, damaged products, or your order, please visit our FAQ page or Contact Us.